1. Introduction

This Privacy Policy outlines how The ABM Group ("we," "us," or "our") collects, uses, discloses, and stores your personal information. It also explains your rights in relation to your personal information and how you can contact us with any queries or complaints.

2. What is personal information?

Personal information is information that identifies you as an individual,  or that could reasonably be used to identify you. This can include information such as:

• Name
• Contact details (e.g., email address, phone number)
• Date of birth
• Location data
• IP address
• Device information
• Purchase history
• Any other information you choose to provide to us

3. What personal information do we collect?

The type of personal information we collect will depend on how you interact with us. We may collect some or all of the following information:

• Information you provide directly to us: This includes information you provide when you create an account, make a purchase, subscribe to a newsletter, contact customer support, or participate in a survey.
• Information collected automatically: This includes information collected through cookies and other tracking technologies when you visit our website. This information may include your IP address, browser type, device type, operating system, the referring website, and the pages you visit on our website.

4. How do we use your personal information?

We use your personal information for the following purposes:

• To provide you with the products or services you request
• To process your orders and transactions
• To send you marketing communications (if you have consented)
• To respond to your enquiries and provide customer support
• To improve our website and services
• To comply with legal and regulatory requirements

5. Who do we disclose your personal information to?

We may disclose your personal information to third-party service providers who help us operate our website and deliver our services. These service providers are bound by contractual obligations to keep your information confidential and secure.

We may also disclose your personal information if required by law or in the good faith belief that such disclosure is necessary to comply with a court order, subpoena, or other legal process.

6. Data storage and security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. However, no website or internet transmission is completely secure. We cannot guarantee the security of your information.

We will retain your personal information for as long as it is necessary to fulfil the purposes for which it was collected, and any other permitted, related purposes. This includes:

• Providing you with the products or services you request
• Fulfilling your orders and transactions
• Responding to your inquiries and providing customer support
• Sending you marketing communications (only if you have consented)
• Analysing website usage and improving our services
• Complying with legal and regulatory requirements

After the above purposes are no longer applicable, we will generally delete your personal information or anonymise it so that it cannot be identified with you. However, we may retain your personal information for a longer period in certain circumstances, such as: If we are required by law to retain it for a longer period (e.g., for tax or accounting purposes). We will specify the exact legal or regulatory requirement and the retention period in such cases.

• If we need to retain it to resolve disputes, enforce our agreements, or prevent fraud.
• If you have requested that we retain your information for a specific purpose (e.g., to receive future marketing communications).

The specific retention period for your personal information will vary depending on the type of information and the purposes for which it was collected.  We will use the following criteria to determine the appropriate retention period:

• The nature and sensitivity of the personal information
• The potential risks of harm from unauthorised use or disclosure of the information
• The purposes for which the information is processed
• The requirements of any applicable laws or regulations

You can request deletion of your personal information at any time. However, please note that we may be required by law to retain certain information for a longer period.

We will review our retention periods for personal information on a regular basis and update this policy as necessary.

7. Your rights

You have a number of rights in relation to your personal information under the Australian Privacy Act 1988. These rights include:

• The right to access your personal information
• The right to request correction of inaccurate information
• The right to request the deletion of your information
• The right to opt-out of receiving marketing communications

8. How to contact us

If you have any questions about this Privacy Policy or your rights, please contact us:

• By email: [admin@theabmgroup.com.au]
• By phone: [07 4982 2174]
• By mail: [69-71 Industrial Drive, Emerald QLD, 4720]

9. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Notification of any changes will be by the posting of the new Privacy Policy on our website.